Refund policy

Return & Refund Policy

Divine Shape
Last updated: January 1, 2026

1. 🌍 Global Shipping

Divine Shape ships worldwide, including the United States, Canada, Europe, and other international destinations.

2. 🔁 Return Window

We accept returns or exchanges within 14 days of delivery on eligible items.

To start a return or exchange, please contact us at:
📧 contact@divineshape.net

Please include:

  • your order number

  • your request (return or exchange)

  • photos of the item

We will then provide you with return instructions.

3. 👕 Eligibility Conditions

To be eligible for a return, items must be:

  • unworn, unwashed, and undamaged

  • returned within 14 days of delivery

  • returned with all original tags attached

  • returned in their original packaging

  • returned with the hygiene liner intact (if applicable)

Items that do not meet these conditions may be refused.

4. 📏 Size Exchanges

We offer one (1) size exchange per order for eligible non-sale items, subject to stock availability.

  • 🚚 Return shipping costs are the customer’s responsibility

  • 📦 We cover the shipping cost of sending the replacement item

If the requested size is unavailable, we may offer:

  • a refund (if eligible), or

  • store credit

5. ❌ Non-Returnable Items

The following items are not eligible for return, refund, exchange, or store credit:

  • underwear / undergarments

  • items marked FINAL SALE

  • worn, washed, damaged, or altered items

  • items missing original tags

  • items missing original packaging

  • items without hygiene liner (if applicable)

6. 🌍 International Returns & Customs

  • 🚚 Return shipping costs are the responsibility of the customer

  • 💸 Customs duties and import taxes are non-refundable

  • 📦 We recommend using a trackable shipping service, as we are not responsible for lost returns

7. 💳 Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

  • refunds are issued to the original payment method

  • original shipping fees are non-refundable

Processing times may vary depending on your payment provider.

8. ⚠️ Defective, Incorrect, or Damaged Items

If you receive a defective, incorrect, or damaged item, please contact us within 7 days of delivery.

📧 contact@divineshape.net

Please include:

  • your order number

  • clear photos of the item

  • photos of the packaging

After review, we will cover the return or replacement shipping costs.

9. 📦 Delivered but Not Received

If your order is marked as delivered but you have not received it, please contact us within 7 days of the delivery date.

While we are not responsible for packages marked as delivered, we will assist you in filing a claim with the carrier.

📧 Contact Us

For any questions, please contact:
contact@divineshape.net

Notice: By placing an order with Divine Shape, you agree to this Return & Refund Policy.